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Need assistance? Our customer service and technical support center provides help on both general and technical issues. You can select any of the options mentioned below to contact a customer service or technical support representative with your questions.

Customer Service

Click for Customer Service contact options and hours of support

Contact customer service about:

  • order status
  • fulfillment status
  • delivery status
  • invoice questions
  • account status
  • store questions
  • other customer service issues
   

Technical Support

Click for Technical Support contact options and hours of support 

Contact technical support about:

  • logging in
  • datafile issues
  • erratta data
  • eval requests
  • classroom setup help
  • CD-ROM issues
  • other technical issues

 

Element K Corporate
500 Canal View Boulevard
Rochester, NY USA 14623
U.S. and Canada: 1.800.456.4677
Other countries: +1.585.240.7500
Fax: +1.585.240.7760
 

 

Canada Sales Office
157 Adelaide Street West
Suite 614
Toronto, ON M5H 4E7
Phone: +1.800.897.9131
Fax: +1.585.295.4838
 

 

European and Africa Sales Office
Element K (UK)
76 Compton Crescent
Chessington
Surrey KT9 2HB
Phone: +011.44.208.397.8398
 

 

Asia Pacific and Middle East Office
NIIT Ltd. 4th floor
Marwah Center, K. Marwah Marg.
Off Saki Vihar Road. Saki Naka.
Andheri (E). Mumbai 400 072. INDIA
Phone: +91.22.40103066
Fax: +1.585.295.4801
 

 

Latin American Sales Office
Latin America
114 Santa Rosa Court
Laguna Beach, CA 92651
Phone: +1.949.280.2312
Fax: +1.949. 666.7831