Element K is proud to have one of the highest quality standards in the business. If a quality issue prevents you from using any of our products in their intended manner, contact Customer Service at 1-800-478-7788 option 2. Our quality assurance group will address your immediate training requirement needs, and will assist you with replacing the impacted items.

Note: Every quality claim gets logged into our quality assurance database and is assigned a QA number. This will be used to track the short-term and the long-term corrective actions used on your issue. If requested, a copy of the completed QA can be released for your review.