Our service goal is that every order arrive undamaged and on time - every time. We support this goal with one of the best shipping claim policies in the business. With the exception of extreme weather or emergency situations, if we cause you to suffer a late, damaged, or incomplete delivery, we will promptly work with you to evaluate the issue and determine the appropriate support action. To submit a claim call Customer Service at 1-800-478-7788 option 2 within two business days of the delivery receipt.

Note: While Element K prepares and packages all shipments to prevent damage, sometimes accidents happen and damage can occur while in transit. Upon delivery make sure to inspect the package. If your shipment is visibly damaged, note all details with the driver before signing for the shipment, then contact Element K Customer Service. If the damage isn't noticed until after delivery, contact Element K Customer Service within two business days of receipt so a damage claim can be placed with the carrier. Keep all packaging and products for carrier review.