Course Specifications

Course Description

This bundle is designed to help you prepare for the BCP-220 exam and includes:

• BCP-220 Self Study Guide
• BCP-220 Study companion CD—further summary and guidance on how to use the Self Study Guide and a BCP-220 practice exam
• BCP-220 Certification Exam Voucher

Also included are the following Web-based training courses:

• BlackBerry Internet Service E-mail Features
• BlackBerry Internet Service 2.8 Features
• Troubleshooting BlackBerry Smartphone Hardware and Software Issues
• Introducing the BlackBerry Bold 9000 Smartphone

Performance-Based Objectives

• Review the basic features and functions of the BlackBerry smartphone, BlackBerry Desktop Software, and BlackBerry Internet Service.
• Review typical troubleshooting issues with the BlackBerry smartphone, BlackBerry Desktop Software, and BlackBerry Internet Service.
• Review the resources available to help you troubleshoot issues or locate documentation.

Course Content

Lesson 1: Basics

Topic 1A: The BlackBerry Smartphone

Topic 1B: The BlackBerry Internet Service

Topic 1C: The BlackBerry Desktop Software

Lesson 2: Troubleshooting

Topic 2A: Troubleshooting Issues with the BlackBerry Smartphone

Topic 2B: Troubleshooting Issues with the BlackBerry Internet Service

Topic 2C: Troubleshooting Issues with the BlackBerry Desktop Software

Lesson 3: Resources

Topic 3A: Reference Documentation

Topic 3B: Final Background Check