Course Specifications

Course Description

This book and the accompanying CD are designed to help you prepare for the BlackBerry® Certification Program exam, BCP-420. For more information about the exam, visit www.blackberry.com/certification.

You should have approximately six months of experience administering and maintaining a BlackBerry® Enterprise Server.

You should have some experience administering a Microsoft® Exchange Server environment with a focus on Microsoft Exchange Server, Microsoft® Active Directory®, and Microsoft® SQL Server®. You should also have a basic understanding of Windows® permissions, Microsoft® Outlook®, MAPI, firewalls, proxy servers, and TCP/IP.

Hardware/Software Requirements

The following tools are required to complete exercises in this book. Proceeding without these tools is not recommended.

• A computer with an optical drive and access to the Internet.
• A test environment with BlackBerry® Enterprise Server software version 5.0 SP1 that includes the BlackBerry Administration Service, BlackBerry® Web Desktop Manager, and the BlackBerry Monitoring Service. (You can download a 60-day trial version of the BlackBerry Enterprise Server at www.blackberry.com.)
• A BlackBerry smartphone or BlackBerry Smartphone Simulator. (You can download the BlackBerry Smartphone Simulator from www.blackberry.com.)

Performance-Based Objectives

• Describe the BlackBerry® Enterprise Solution architecture; BlackBerry Domain; BlackBerry® Enterprise Server architecture; the functionality of the BlackBerry Enterprise Server components; and the BlackBerry Enterprise Server process flows.
• Plan a BlackBerry® Enterprise Server software installation; install and upgrade the BlackBerry Enterprise Server software.
• Navigate the BlackBerry® Administration Service; configure BlackBerry smartphone user accounts using the BlackBerry Administration Service; configure BlackBerry smartphones using the BlackBerry Administration Service; and configure the BlackBerry® Enterprise Server components using the BlackBerry Administration Service.
• Configure and assign IT policies; create and maintain application control policies; create and maintain software configurations; configure the Enterprise Service Policy; and explain the use of S/MIME and PGP® encryption in the BlackBerry® Enterprise Solution.
• Configure high availability for the BlackBerry® Enterprise Solution; monitor the BlackBerry® Enterprise Server; and troubleshoot issues with the BlackBerry Enterprise Server and BlackBerry smartphones.
• Use the BlackBerry® Enterprise Transporter, BlackBerry® Enterprise Server User Administration Tool, and the BlackBerry Analysis, Monitoring, and Troubleshooting Tools.

Course Content

Lesson 1: Introducing the BlackBerry Enterprise Server

Lesson 2: Installing and Upgrading the BlackBerry Enterprise Server

Lesson 3: Configuring the BlackBerry Enterprise Server

Lesson 4: Security Features of the BlackBerry Enterprise Solution

Lesson 5: Maintaining the BlackBerry Enterprise Server

Lesson 6: The BlackBerry Enterprise Server Resource Kit